Shipping Information

Shipping

INDONESIA:

We use J&T express as our trusted freight company for all orders within indonesia

INTERNATIONAL:

Due to current global issues we are not sending outside of indonesia


INDONESIA:

3-5 business days

INTERNATIONAL: 7-14 business days (timing varies dependant on location)

The above estimates for delivery are in good faith only. the other project cannot accept responsibility for delays caused by third party shipping partners or customs in your chosen shipping destination. We reserve the right to withhold delivery to any particular place or location at our sole discretion.


Shipping Address

In order to receive your order all items must be signed for upon delivery. Please ensure all shipping details are listed clearly and concisely. the other project will not be held responsible for items that are lost in transmit or experience failed delivery attempts for any reason.

Taxes and Duties

the other project will not be responsible for any customs duties, foreign taxes or other fees that may be added to the delivery costs upon arrival in your country.

All taxes and duties differ between countries.

These restrictions and the payment of any associated costs are responsibility of the purchaser. Please contact your local customs office for further information.

Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.

Returns & Refunds

the period of time to claim a return lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do not accept returns if the customer changes their mind about the product, so please choose wisely when purchasing.

To be eligible for a return, your item must be damaged or broken during the shipping process. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping companies will not accept insurance for our products, we will try our best to secure your products during shipping.